Croux is committed to maintaining a safe, professional, and respectful platform for all users. This policy outlines the process for reporting and handling complaints related to platform use.
This policy applies to complaints involving:
Reports should be submitted as soon as possible via email to support@croux.co.
Please include all relevant details, such as the shift date and location, parties involved, a description of the incident, and any supporting documentation or witness information.
1. Acknowledgment. Croux will provide an acknowledgment of receipt, typically within 2 business days.
2. Initial Review & Fact-Finding. Our team will conduct an impartial review of the complaint. This may involve reviewing account data, communicating with the involved parties, and requesting additional information. All parties are required to cooperate in good faith.
3. Interim Measures. To protect all users and ensure the integrity of an investigation, Croux may, in its sole discretion, temporarily pause an account's access to new shifts or communications while a good-faith complaint is under active review.
4. Resolution and Outcomes. Based on the findings, Croux will determine an appropriate outcome. Outcomes may include, but are not limited to:
Croux will communicate the outcome to the relevant parties, consistent with privacy obligations.
Croux strictly prohibits retaliation against any individual for making a good-faith report or for participating in an investigation. Any reported retaliation will be investigated as a separate violation of this policy.