FAQ

Is there a minimum/maximum requirement for how many hours I can work each week on the app?

As a 1099 independent contractor, Croux workers get to set their own hours! Work as much or as little as you want.

Is there any incentive for referring other workers to use Croux?

Yes! We welcome and encourage referrals. We're working on a referral program to reward and incentivize Croux members to help grow our community.

How can I get my tax information from Croux for tax return season?

Croux will report and generate a 1099-NEC on your behalf if you've earned more than $600 in a calendar year. You'll receive the tax forms via mail to the physical address that you've provided to Croux.

How can I track my earnings?

Your can view your total earnings in the app within your profile. Monthly earnings can be tracked via the "My Shifts" tab in the app.

How early should I arrive for shifts that I take?

We encourage you to arrive 15 mins early for your shift. Businesses have been encouraged to provide ramp up time within the shifts.

What do I need to do when I arrive for my 1st shift?

If the business has uploaded documents for the shift, be sure to review those and clarify expectations and needs with the hiring manager via in-app messaging prior to working the shift.

What is Croux doing to make sure Restaurants treat Talent respectfully?

Croux has a dual-rating system that appears after each shift. The talent rates the business, so restaurants are held accountable for treating Croux talent respectfully and fairly.

What is Croux?

Croux is a marketplace that connects vetted talent with flexible work opportunities in the hospitality space. Businesses post shifts that workers on the platform can pick up as desired.

How do I know what percentage of tips I will make?

Businesses will handle tips differently based on their systems and processes. Some may elect to include tips upfront in the hourly rate, whereas others will provide a dollar amount after the shift has ended. After you've been hired for a shift, you can use Croux's in-app messaging system to clarify tips with the employer.

What qualities make up a good Croux partner Restaurant?

We're looking to partner with businesses that can offer compelling opportunities to our talent pool. Our partners should treat Croux talent with respect and kindness, and be open and honest about the shifts they're posting.

What qualities make up a good Croux talent member?

Dependability is most important! We're looking for high-trust individuals who can be depended upon to show up on time and deliver on the skills they say they have.

How long after working the shift before I get paid?

Your first payout typically takes 7 days. Every standard payout afterwards will take 3 business days. You may opt in to Instant Payout if you have connected a qualifying payment method, which accelerates your payout for a 1% fee. Funds from Instant payouts typically appear in your bank account in 30 minutes.

How do I get paid?

You'll be paid through the Croux app after you've completed the shift and submitted your review of the shift. Your first payout can take 7 days, but every payout afterwards will take 3 business days (standard) or 30 mins (instant payout with 1% fee).

Who can I reach out to about having our Restaurant form a partnership with Croux?

Contact our sales team at sales@croux.co or via SMS at 205-973-6689.

Who can I reach out to if I have questions about Croux before I signup?

Contact our Customer Support team via email at support@croux.co or via SMS at 205-973-6689.

How long does it take to signup and use Croux?

Sign-up is quick and easy! Most users complete sign-up within 10 minutes. After signing up, your application is reviewed by our team and must be approved before you can work through Croux. The completeness of your profile (especially work history and vouches) determines how quickly your application is approved.

What all do I need to signup for the app and take my 1st shift?

During sign-up, you'll need to provide some basic personal information, a government ID, payment method and work experience. Our team will review your application and approve you to work after we've verified your identity and work experience.

Where can I find the Croux app?

Croux is available on both the Apple App Store and Google Play. Download it for free today!

Can I use Croux for event staffing?

Absolutely! Croux has successfully staffed corporate events and weddings of varying sizes.

Can anyone work with Croux?

Whether you have no experience in restaurant industry or you are a seasoned veteran, we encourage anyone over the age of 17 to give Croux a chance! We'll have opportunities to match your experience level.

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