Last Updated May 7, 2025
This guide is designed to help Talent optimize their experience on the Croux platform.
By using the platform, you acknowledge that you are an independent contractor—not an employee, agent, joint venturer, or partner of Croux. As an independent contractor, you have full discretion over which shifts you apply for and accept, how you perform the work (within any requirements set by the business), and when and where you work. Nothing in this guide should be interpreted as creating an employment relationship with Croux.
Although you are not an employee of Croux, the quality of your performance directly impacts the experience of our business partners and the overall reputation of the Croux platform. These guidelines are intended to support you in delivering high-quality work, building trust with businesses, and maximizing your earning potential—while helping us uphold the standards that make Croux a trusted resource for flexible work.
Croux talent can increase the likelihood they are selected for shifts and optimize their earning potential by following these recommendations:
Badges are recognitions awarded by businesses to highlight your strengths and standout qualities on the job. These badges reflect the professionalism, skills, and attitude you bring to your shifts.
Earning badges not only boosts your Trust Score, but also increases your visibility and likelihood of being selected for future opportunities. The more badges you earn, the more you stand out to business partners when they’re choosing with whom to work.
Examples of badges include:
Badges are awarded at the discretion of the business partner based on their experience working with you during a shift. While badges aren’t guaranteed, consistently performing at a high level increases your chances of earning them.
Infractions refer to behaviors that violate the Croux community standards. These actions may result in temporary suspension or permanent removal from the platform, depending on the severity and frequency. Below are some examples of infractions that may result in suspension or removal from the platform:
Tardiness – Arriving late to a shift without appropriate notice or communication.
No-Show – Failing to show up for a scheduled shift without cancelling in advance. No-shows significantly damage trust with our business partners and typically result in immediate suspension.
Late Cancellation - Cancelling a shift you've been hired for within 24 hours of the shift's start time. Late Cancellations disrupt businesses and will result in a temporary suspension and possible removal from the app.
Frequent cancellations - More than one cancellation within a 30-day period. This may result in reduced shift visibility or temporary suspension. Note: All late cancellations affect your Trust Score, appear in your talent profile, and inform how businesses make their hiring decisions.
Poor performance - Failing to meet the expectations of the role, including leaving tasks incomplete, not following instructions, or misrepresenting your skills.
Unprofessional behavior - Includes poor attitude, failure to follow dress code, inappropriate communication, or any conduct deemed disrespectful or disruptive.
Deceit - Misrepresenting your time worked, falsely claiming to work a shift you did not work, or intentionally clocking in or out improperly will result in immediate removal from the platform.
Talent are expected to clock in and out at the scheduled shift start and end times. Clocking in late or clocking out early will result in pay adjustments to reflect actual time worked.
If you work past the scheduled end time, additional compensation will only be issued if approved by both the business and Croux.
All pay-related questions must be submitted through the Dispute Pay function in the app. Requests submitted outside this channel may not be reviewed or approved.
Croux is committed to ensuring fair and accurate compensation. If you believe there is an error with your payment, you must submit a request via the Dispute Pay feature in the app within 7 days of the shift. Late or improperly submitted disputes may not be eligible for review.
Talent will be compensated based on verified clock-in and clock-out times, provided they fall within the official start and end times of the scheduled shift. Any time worked beyond the scheduled end time must be pre-approved by the business and is subject to formal review and approval by Croux before additional payment is issued.
All pay-related questions or disputes must be submitted through the Dispute Pay feature in the Croux app. Inquiries submitted outside of this channel may not be tracked, reviewed, or resolved, and therefore may not result in any adjustment or payment.
We have a zero-tolerance policy for any attempts to manipulate or circumvent our automated timekeeping system. This includes, but is not limited to, fraudulent clock-ins or clock-outs, intentionally misrepresenting clock-in or clock-out times, or any other form of timekeeping manipulation.
Consequences for violation: Any user—whether business or talent—found attempting to circumvent this system will be subject to immediate and permanent suspension from the Croux platform.
The success of the Croux community depends on our talent demonstrating high levels of professionalism and reliability. Infractions will result in severe penalties.
You will be ineligible to work during your suspension. If you have been hired for shifts that occur during your suspension window, you will be automatically removed from them.
No-shows will result in permanent suspension from Croux and removal from any upcoming shifts. You should cancel within the app as soon as you know you will be unable to make a shift.
Late canceling on your first shift will result in a permanent suspension from Croux.
Tardiness will result in a 7-day suspension from Croux for "Rookie" level talent. Talent above the "Rookie" level will incur a 3-day suspension. Regardless of your rank, 3 tardies within a 30-day period will result in a 30-day suspension. Your pay will be docked for any missed time. If you are going to be late, letting the business know ahead of time can reduce the severity of any penalties.
First shift cancellations with less than 24 hours notice will result in a 30-day suspension.
Deceitful behavior, such as ghost clocking (clocking in and out of a shift without working), will result in permanent suspension from Croux.
Theft, sexual harassment, and violence will result in removal from all shifts and permanent suspension from Croux.
If placed on more than three "Do Not Hire" lists by Employers, your account will be permanently suspended.
Permanently suspended talent will not be eligible to receive bonuses.
All Croux talent are 1099 contractors. This means taxes will not be withheld in your paychecks. We recommend you set aside 15.3% each paycheck for taxes to be filed and paid next year. By picking up shifts through the Croux app, you accept responsibility for filing your taxes accurately. Tax documents will be mailed to you from Stripe if your annual earnings exceed $600.
While the shift opportunities will vary, your ability to have a terrific experience and leave a positive impression after each shift always begins with preparation. With that in mind, we highly recommend that each talent reviews the following details before picking up a shift at a new business.
If you delete your Croux account while in good standing and later decide to return to Croux, we will restore your original account. However, creating a new account to bypass suspensions or infractions is not permitted and will result in the new account being denied. Permanently suspended talent will not be allowed back onto the platform. Croux takes violations of our community guidelines seriously and reserves the right to deny access to any user who has breached our Terms of Use.
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