While applying for and working shifts within the Croux platform, though you are an independent contractor, you are operating as an extension of Croux and representing our brand. These guidelines set our talent up for success and help ensure that our talent community maintains a strong reputation with our business partners.
Optimize Earning Potential
Croux talent can increase the likelihood they are selected for shifts and optimize their earning potential by following these recommendations:
- Upload a clear profile picture -- Choose a clear selfie so we can quickly verify your identity, and the businesses know what you look like when you show up for your shift.
- Double check your information -- Make sure your name, address and other documents are up-to-date and not expired.
- Provide a thorough work history in your profile — Explain your skills and tell your story to make you a compelling candidate for businesses partners.
- Pick-up several shifts — Show business partners you have experience and commitment.
- Achieve a top rating after each shift — Demonstrate you have the skills required and can work with others to execute tasks at each shift to receive positive reviews.
- Earn badges — Distinguish yourself (skills, certifications, etc.) through the app.
- Avoid suspensions — Showcase your commitment to showing up professionally and on time, every time. Learn more about grounds for suspensions in Infractions.
- Commit — Minimize cancellations by fully committing to shifts you apply for.
- Communicate -- Once you have been hired for a shift, you can use the in-app messenger to communicate with the business if you have questions or concerns. Promptly respond to businesses when they send you a message.
An infraction occurs when a Croux talent exhibits unprofessional behavior. Below are some examples of infractions and may result in suspension or termination from the app:
- No-Show - A No Show is defined as talent not showing up for and not cancelling a shift.
- Late Cancellation - Late Cancellation is defined as canceling a shift you've been hired for within 24 hours of the shift's start time.
- Late Cancellations will result in a temporary suspension and possible removal from the app.
- Frequent cancellations - Frequent cancellations are defined as more than 1 cancellation in a 30 day period.
- When applying to a shift, you are committing to working that shift. Note that all late cancellations appear in your talent profile for businesses to view to make their hiring decisions
- Poor performance - not completing the task, misrepresenting your skills
- Unprofessional behavior - poor attitude, inappropriate dress code, inappropriate communication
- Deceit - attempting to misrepresent a situation, such as claiming to have worked a shift you didn't or clocking in/out improperly.
- Violations of Croux's Terms & Conditions
The success of the Croux community depends on our talent demonstrating high levels of professionalism and reliability. Infractions will result in severe penalties.
You will be ineligible to work during your suspension. If you have been hired for shifts that occur during your suspension window, you will be automatically removed from them.
- No-shows will result in permanent suspension from Croux and removal from any upcoming shifts. You should cancel within the app as soon as you know you will be unable to make a shift.
- Late cancellations will result in a 30-day suspension for talent at the "Rookie" level. Late cancelling on your first shift will result in permanent suspension from Croux.
- Tardiness will result in a 7-day suspension from Croux for "Rookie" level talent. Talent above the "Rookie" level will incur a 3-day suspension. Regardless of your rank, 3 tardies within a 30-day period will result in a 30-day suspension. Your pay will be docked for any missed time. If you are going to be late, letting the business know ahead of time can reduce the severity of any penalties.
- First shift cancellations with less than 72 hours notice (but more than 24 hours) will result in a 7 day suspension.
- Deceitful behavior, such as ghost clocking (clocking in and out of a shift without working), will result in permanent suspension from Croux.
- Theft, sexual harassment, and violence will result in removal from all shifts and permanent suspension from Croux.
- If placed on more than one businesses' "Do Not Hire" list, your account will be permanently suspended.
Permanently suspended talent will not be eligible to receive bonuses.
All Croux talent are 1099 contractors. This means taxes will not be withheld in your paychecks. We recommend you set aside 15.3% each paycheck for taxes to be filed and paid next year. By picking up shifts through the Croux app, you accept responsibility for filing your taxes accurately. Tax documents will be mailed to you from Stripe if your annual earnings exceed $600.
First Shift Checklist
Welcome to the Croux! We are thrilled to have you onboard, and the businesses that you are supporting are so grateful for your support. While the shifts you pick-up will vary, your ability to have a great experience at each shift always starts with preparation. We highly recommend talent reviews the First Shift Checklist before picking up a shift at a new business.
What to do before you go:
- Send a friendly message to the business letting them know you're excited and ready to work! This simple action goes a long way in establishing a great relationship with the business.
- Confirm your shift on the app (the app will send you a reminder 36 hours before the shift starts).
- Understand Croux’s Late Cancellation and No Show policies. Reminder: cancelling your shift within 24 hours or not showing up for your shift puts you at risk for suspension from the app. You will not be paid for Late Cancellations or No Shows.
- Double-check the details of the shift, including the location, start time, and uniform requirements. Message the business through the app if you have any questions
What to do when you arrive at your shift:
- Arrive 10-15 minutes early to confirm you are in the correct location
- Look for your shift contact, introduce yourself, and ask any questions
- Clock-in on the Croux app
What to do during your shift (and how to get a great rating):
- Put your cell phone away
- Work fast, ask questions for guidance, get your job done
- Be nice to the team; you might work together again!
- Do not discuss pay with staff members or other Croux talent.
- Find other ways to help
What to do at the end of your shift:
- Communicate with the shift contact
- If you’re asked to stay longer, you can negotiate terms with the business who can then pay the additional amount after the shift via the tips function.
- Clock out from your shift in the app when you're finished working
What to do after your shift:
- Rate the business in the app
- Contact Croux through the app if you have any issues, questions, or suggestions
- Look out for your pay! You will be paid within 72 hours after you clock out of your shift. If you qualify and opt-in to Instant Payout, you can be paid sooner. Note: Tips may be paid in a separate transaction by the business.
Automatic Adjustments for Time-based Compensation
Late Clock-Ins and Early Clock-Outs
At Croux, we strive to provide a seamless and fair experience for both businesses and talent. As part of our commitment to transparency and accountability, we have implemented an automated timekeeping system to align compensation to talent with their time worked. This system will automatically adjust the charge to businesses and the subsequent payment to talent based on actual clock-in and clock-out times within the official start and end times of a shift.
- Late Clock-Ins: If talent clocks in later than the scheduled start time of a shift, the charge to the business and the payment to the talent will be adjusted accordingly, based on the actual time worked.
- Early Clock-Outs: If talent clocks out earlier than the scheduled end time of a shift, the charge to the business and the payment to the talent will also be adjusted to reflect the actual time worked.
Any compensation for additional time worked beyond the official end time of a shift will still require approval from businesses as well as a formal review and approval by Croux.
Zero-Tolerance for Circumvention
We have a zero-tolerance policy for any attempts to manipulate or circumvent our automated timekeeping system. This includes, but is not limited to, fraudulent clock-ins, clock-outs, or any other form of timekeeping manipulation.
Consequences for Violation: Any user—whether business or talent—found attempting to circumvent this system will be subject to immediate and permanent suspension from the Croux platform.
Deleting Your Account
If you choose to delete your Croux account, please be aware that we are unable to restore it. Deleting your account will result in permanent loss of any work history you have on Croux. If you decide to rejoin the Croux community after deleting your account, you will need to create a new account.
If your previous account was suspended for any reason, your new account will not be approved. We take violations of our community guidelines seriously and reserve the right to deny access to our platform to any user who has violated our terms of service.