Croux Talent Guidelines

Last Updated November 1, 2023

While applying for and working shifts within the Croux platform, though you are an independent contractor, you are operating as an extension of Croux and representing our brand. These guidelines set our talent up for success and help ensure that our talent community maintains a strong reputation with our business partners.

Optimize Earning Potential

Croux talent can increase the likelihood they are selected for shifts and optimize their earning potential by following these recommendations:


An infraction occurs when a Croux talent exhibits unprofessional behavior. Below are some examples of infractions and may result in suspension or termination from the app:

The success of the Croux community depends on our talent demonstrating high levels of professionalism and reliability. Infractions will result in severe penalties.

You will be ineligible to work during your suspension. If you have been hired for shifts that occur during your suspension window, you will be automatically removed from them.

Permanently suspended talent will not be eligible to receive bonuses.


All Croux talent are 1099 contractors. This means taxes will not be withheld in your paychecks. We recommend you set aside 15.3% each paycheck for taxes to be filed and paid next year. By picking up shifts through the Croux app, you accept responsibility for filing your taxes accurately. Tax documents will be mailed to you from Stripe if your annual earnings exceed $600.

First Shift Checklist

Welcome to the Croux! We are thrilled to have you onboard, and the businesses that you are supporting are so grateful for your support. While the shifts you pick-up will vary, your ability to have a great experience at each shift always starts with preparation. We highly recommend talent reviews the First Shift Checklist before picking up a shift at a new business.

What to do before you go:

What to do when you arrive at your shift:

What to do during your shift (and how to get a great rating):

What to do at the end of your shift:

What to do after your shift:

Automatic Adjustments for Time-based Compensation

Late Clock-Ins and Early Clock-Outs

At Croux, we strive to provide a seamless and fair experience for both businesses and talent. As part of our commitment to transparency and accountability, we have implemented an automated timekeeping system to align compensation to talent with their time worked. This system will automatically adjust the charge to businesses and the subsequent payment to talent based on actual clock-in and clock-out times within the official start and end times of a shift.

Any compensation for additional time worked beyond the official end time of a shift will still require approval from businesses as well as a formal review and approval by Croux.

Zero-Tolerance for Circumvention

We have a zero-tolerance policy for any attempts to manipulate or circumvent our automated timekeeping system. This includes, but is not limited to, fraudulent clock-ins, clock-outs, or any other form of timekeeping manipulation.

Consequences for Violation: Any user—whether business or talent—found attempting to circumvent this system will be subject to immediate and permanent suspension from the Croux platform.

Deleting Your Account

If you choose to delete your Croux account, please be aware that we are unable to restore it. Deleting your account will result in permanent loss of any work history you have on Croux. If you decide to rejoin the Croux community after deleting your account, you will need to create a new account.

If your previous account was suspended for any reason, your new account will not be approved. We take violations of our community guidelines seriously and reserve the right to deny access to our platform to any user who has violated our terms of service.